Last updated: August 29, 2024
These Terms of Service ("Terms") govern your use of the Radiant Embark website and services. By accessing our website or engaging our services, you agree to be bound by these Terms. Please read them carefully.
1. About Radiant Embark
Radiant Embark is a commercial property services company incorporated in England and Wales. Our registered office is located at:
Radiant Embark
60 Foscote Rd
London NW4 3SD
United Kingdom
We provide commercial property investment, management, and advisory services to clients across the United Kingdom.
2. Acceptance of Terms
By accessing our website, requesting information, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.
3. Services Provided
Radiant Embark provides the following commercial property services:
3.1 Property Investment Services
- Investment strategy and advisory services
- Market analysis and research
- Due diligence and property evaluation
- Portfolio optimization and management
- Investment opportunity identification
3.2 Property Management Services
- Tenant acquisition and management
- Lease administration and renewals
- Property maintenance and facilities management
- Financial management and reporting
- Regulatory compliance management
3.3 Development and Advisory Services
- Development feasibility studies
- Planning and regulatory guidance
- Project management and oversight
- Market positioning and strategy
- Construction and development advisory
4. Professional Standards and Regulatory Compliance
Radiant Embark operates in accordance with all applicable UK laws and regulations governing commercial property services. We maintain appropriate professional indemnity insurance and adhere to industry best practices and ethical standards.
5. Client Responsibilities
As a client of Radiant Embark, you agree to:
- Provide accurate and complete information relevant to our services
- Comply with all applicable laws and regulations
- Pay all fees and charges in accordance with agreed terms
- Notify us promptly of any material changes affecting your circumstances
- Cooperate in good faith to achieve mutually agreed objectives
6. Fees and Payment Terms
Fees for our services will be agreed upon in advance and documented in separate service agreements. Unless otherwise specified:
- Invoices are payable within 30 days of issue
- Late payment may incur additional charges as permitted by law
- All fees are exclusive of VAT unless stated otherwise
- We reserve the right to suspend services for non-payment
7. Confidentiality and Data Protection
We are committed to maintaining the confidentiality of all client information and personal data in accordance with our Privacy Policy and applicable data protection laws. Both parties agree to maintain confidentiality regarding sensitive business information.
8. Intellectual Property
All content on our website, including text, images, logos, and materials, is owned by Radiant Embark or licensed for our use. This content is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
9. Limitation of Liability
To the fullest extent permitted by law:
- Our total liability for any claim shall not exceed the fees paid for the specific service giving rise to the claim
- We shall not be liable for any indirect, consequential, or special damages
- We shall not be liable for losses arising from circumstances beyond our reasonable control
- Nothing in these Terms excludes liability for death, personal injury, fraud, or fraudulent misrepresentation
10. Professional Indemnity and Insurance
Radiant Embark maintains appropriate professional indemnity insurance coverage. Details of our insurance arrangements are available upon request for clients engaging our services.
11. Force Majeure
Neither party shall be liable for any failure to perform their obligations due to circumstances beyond their reasonable control, including but not limited to acts of God, government actions, war, terrorism, pandemic, or other extraordinary circumstances.
12. Termination
Either party may terminate our service relationship in accordance with the terms of the applicable service agreement. Upon termination:
- All outstanding fees become immediately due
- Confidentiality obligations continue to apply
- We will return client property and documents as appropriate
- Accrued rights and obligations remain enforceable
13. Website Use and Availability
While we strive to ensure our website is available continuously, we cannot guarantee uninterrupted access. We reserve the right to:
- Modify or discontinue website features without notice
- Restrict access for maintenance or security reasons
- Block access from users who violate these Terms
- Update content and information as necessary
14. Third-Party Links and Content
Our website may contain links to third-party websites or reference third-party content. These links are provided for convenience only, and we do not endorse or accept responsibility for third-party content, services, or websites.
15. Complaints and Dispute Resolution
If you have concerns about our services, please contact us directly to discuss resolution. We are committed to addressing complaints promptly and fairly. If informal resolution is not possible, disputes shall be resolved through:
- Mediation through a mutually agreed mediator
- If mediation fails, arbitration or court proceedings as appropriate
- All disputes shall be governed by English law
16. Regulatory Compliance and Professional Bodies
Radiant Embark operates in compliance with relevant professional and regulatory standards. We maintain memberships with appropriate professional bodies and comply with their codes of conduct and ethical requirements.
17. Anti-Money Laundering and Know Your Customer
In compliance with UK anti-money laundering regulations, we may require clients to provide identification and source of funds verification. We reserve the right to decline services if we cannot complete satisfactory due diligence.
18. Environmental and Social Responsibility
Radiant Embark is committed to environmental sustainability and social responsibility in our business practices. We encourage sustainable commercial property practices and support positive environmental and social outcomes.
19. Modifications to Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through our website or directly to active clients. Continued use of our services after changes constitutes acceptance of the updated Terms.
20. Governing Law and Jurisdiction
These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts. If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
21. Entire Agreement
These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between the parties regarding the use of our website and services, superseding all prior agreements and understandings.
22. Contact Information
For questions about these Terms or our services, please contact us:
Radiant Embark
60 Foscote Rd
London NW4 3SD
United Kingdom
Phone: +44 20 8201 3166
Email: [email protected]
23. Business Hours and Response Times
Our normal business hours are Monday to Friday, 9:00 AM to 6:00 PM, and Saturday 10:00 AM to 4:00 PM. We aim to respond to all inquiries within one business day, though response times may vary during peak periods or holidays.
24. Quality Assurance and Service Standards
Radiant Embark is committed to providing high-quality professional services. We regularly review our service delivery and welcome client feedback to ensure we meet and exceed expectations. Our service standards include:
- Professional competence and due care in all engagements
- Timely communication and regular progress updates
- Transparent fee structures and billing practices
- Confidentiality and data security protection
- Continuous professional development and market knowledge