Last updated: August 29, 2024
At Radiant Embark, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Radiant Embark is a commercial property services company registered in England and Wales. Our registered office is located at:
Radiant Embark
60 Foscote Rd
London NW4 3SD
United Kingdom
For the purposes of data protection legislation, Radiant Embark is the data controller responsible for your personal information.
2. Information We Collect
We collect and process the following types of personal information:
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, postal address
- Professional Information: Job title, company name, business address
- Communication Records: Records of your communications with us, including emails, phone calls, and meeting notes
- Service Information: Details about the commercial property services you require or have received
- Marketing Preferences: Your preferences regarding marketing communications
2.2 Information Collected Automatically
- Website Usage Data: IP address, browser type, operating system, pages visited, time spent on pages
- Device Information: Device type, screen resolution, browser settings
- Cookies and Tracking: Information collected through cookies and similar technologies (see our Cookie Policy for details)
2.3 Information from Third Parties
- Professional Networks: Information from business networking platforms and industry databases
- Public Sources: Publicly available information about your business or professional activities
- Referrals: Information provided by clients or business partners who refer you to our services
3. How We Use Your Information
We use your personal information for the following purposes, based on the legal grounds outlined:
3.1 Service Delivery (Legal Basis: Contract Performance)
- Providing commercial property investment, management, and advisory services
- Communicating about your property requirements and transactions
- Preparing proposals, contracts, and service agreements
- Managing ongoing client relationships and service delivery
3.2 Business Operations (Legal Basis: Legitimate Interests)
- Managing our business operations and internal administration
- Maintaining records of business transactions and communications
- Improving our services and customer experience
- Conducting market research and business development
3.3 Legal and Regulatory Compliance (Legal Basis: Legal Obligation)
- Complying with legal and regulatory requirements
- Maintaining records as required by law
- Responding to legal requests and court orders
- Preventing fraud and ensuring transaction security
3.4 Marketing and Communications (Legal Basis: Consent or Legitimate Interests)
- Sending marketing communications about our services
- Providing industry insights and market updates
- Inviting you to events and networking opportunities
- Personalizing our communications and website content
4. Sharing Your Information
We may share your personal information in the following circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist us in operating our business, including:
- IT and cloud service providers
- Professional advisors (solicitors, accountants, consultants)
- Marketing and communication service providers
- Property management and facility service providers
4.2 Business Transactions
We may share information with other parties involved in commercial property transactions, including:
- Property buyers, sellers, landlords, and tenants
- Other property professionals (surveyors, solicitors, agents)
- Financial institutions and lenders
- Regulatory authorities as required
4.3 Legal Requirements
We may disclose your information where required by law, regulation, or legal process, or to protect our rights and interests.
5. International Transfers
Your personal information is primarily processed within the United Kingdom. Where we transfer information outside the UK, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the UK government
- Standard contractual clauses approved by UK authorities
- Certification schemes and codes of conduct
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:
- Client Records: 7 years after the end of the client relationship
- Marketing Data: Until you opt out or we determine it's no longer relevant
- Website Data: Up to 2 years for analytics purposes
- Legal Requirements: As required by applicable laws and regulations
7. Your Rights
Under UK data protection law, you have the following rights regarding your personal information:
7.1 Right of Access
You can request copies of your personal information that we hold.
7.2 Right to Rectification
You can request correction of inaccurate or incomplete personal information.
7.3 Right to Erasure
You can request deletion of your personal information in certain circumstances.
7.4 Right to Restrict Processing
You can request that we limit how we process your personal information.
7.5 Right to Data Portability
You can request transfer of your personal information to another organization.
7.6 Right to Object
You can object to processing based on legitimate interests or for marketing purposes.
7.7 Right to Withdraw Consent
Where processing is based on consent, you can withdraw it at any time.
8. Exercising Your Rights
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month, though this may be extended in complex cases.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication systems
- Regular security assessments and updates
- Staff training on data protection and security
- Incident response and breach notification procedures
10. Cookies and Website Technologies
Our website uses cookies and similar technologies to improve functionality and user experience. For detailed information about our use of cookies, please see our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or by email where appropriate.
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Data Protection Officer
Radiant Embark
60 Foscote Rd
London NW4 3SD
United Kingdom
Email: [email protected]
Phone: +44 20 8201 3166
13. Complaints
If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk
14. Children's Privacy
Our services are not directed at children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
15. Business Transfers
In the event that we sell, merge, or transfer any part of our business, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and ensure that your personal information continues to be protected under this Privacy Policy.